Terms and Conditions

1. Who we are and what these Terms cover

• These Terms and Conditions (ÁSZF) govern the use of the MyPetTag website and every purchase made through it. The seller and service provider is the business named on the Company details page, which also gives its registered seat, registration and tax numbers, contact details, how complaints are handled and the conciliation body competent for consumer disputes.
• The contract is concluded in Hungarian. The English text is provided for convenience; if the two differ, the Hungarian text prevails.
• By creating an account or placing an order you confirm that you have read and accept these Terms.

2. The products and the service

• We sell NFC pet tags that link to a public page about your pet, and that page itself. Every tag has a unique code. You link a tag to one of your pets by entering its code in your account.
• Descriptions, options and any limit on the quantity per order are shown on the product page. Photos are illustrative.
• A tag helps a lost pet find its way home. It does not guarantee that a pet will be found or returned.

3. Prices

• Prices are in Hungarian forints (HUF) and include 27% VAT; the price without VAT is shown beneath. Delivery fees are shown at checkout, before you confirm, and are part of the total.
• Prices can change, but a change never affects an order that has already been confirmed.
• If a price or description is obviously wrong, we will tell you before fulfilling the order, and you may keep it at the correct price or cancel it at no cost.

4. Ordering and the contract

• Create an account or sign in, and add products to your cart.
• At checkout, enter your delivery details, choose a delivery method and accept these Terms.
• Review the summary, including the total, and press the order button. Until you do, you can go back and correct any data entry mistake.
• After you order, we send you an email confirming that we received the order. The contract comes into being when that confirmation reaches you. If you do not receive a confirmation within 48 hours, you are no longer bound by your order; please contact us in that case.
• If we cannot fulfil an order, we tell you promptly. You pay on delivery, so nothing has to be refunded.
• The contract is concluded electronically and is not a written document. We keep the order data for the period required by law, and you can see your orders in your account.

5. Delivery

• We deliver within Hungary only. The delivery methods and their fees are shown at checkout. Unless a different time is stated, we deliver within 30 days of the contract coming into being.
• Please check the parcel when you receive it. If it is visibly damaged, have the damage recorded with the courier and tell us straight away. This does not affect your statutory rights.
• If you cannot be reached at delivery, we will contact you to agree on another attempt.
• The risk of loss or damage passes to you when you take delivery.

6. Payment

• You pay on delivery, to the courier. The total shown at checkout is the amount due.
• We issue an invoice as the law requires.

7. No right of withdrawal

Our tags are made to order and personalised for the customer. Under Government Decree 45/2014 (II. 26.), the consumer's 14-day right of withdrawal does not apply to goods made to the consumer's specification or clearly personalised. You therefore cannot withdraw from an order once it has been placed. This does not affect your statutory warranty rights. If you need to change or cancel an order, contact us as soon as possible; we will try to accommodate you if production has not started, but we are not obliged to.

8. Defects and warranty

• If a product is defective, you may, as the Civil Code provides, ask for it to be repaired or replaced or, if neither is possible or proportionate, ask for a price reduction or withdraw from the contract.
• Please report a defect without delay after you discover it, using the contact details on the Company details page. A report made within two months of discovering the defect is always considered to be in time.
• You can enforce your warranty rights within the limitation period set by law. We answer your claim and arrange the remedy within a reasonable time, without causing you significant inconvenience.

9. Complaints and dispute resolution

• Contact us with any complaint by email or post, using the details on the Company details page. We answer written complaints within 30 days and keep a record of each complaint for the period the law requires.
• If we cannot settle a dispute, you can turn to the conciliation body competent for your place of residence or stay; the Company details page names the body competent for our seat.
• You can also contact the consumer protection authority (the government office of your county or of the Budapest district), or go to court.

10. Your account and your pet pages

• You are responsible for the accuracy of your details and for keeping your password safe. Tell us if you think someone else has used your account.
• A pet page is public to anyone who scans the tag or has its link. You confirm that you may use the photos and information you add, and that they are not unlawful, misleading or offensive, and do not violate anyone's rights.
• We may remove content that breaks these Terms and, in serious or repeated cases, suspend an account.

11. Intellectual property

The website, its text, design, logos and software belong to us or our licensors and may not be copied or reused without permission. You keep ownership of what you upload, and you allow us to display it on your pet page and in your account for as long as you keep it there.

12. Liability

Nothing in these Terms limits liability that the law does not allow to be limited, such as liability for death or personal injury caused by negligence or for intentional or grossly negligent breach. Otherwise, to the extent the law allows, we are not liable for indirect or consequential losses, or for the website being temporarily unavailable for maintenance or reasons beyond our control.

13. Personal data

How we handle personal data is described in the Privacy policy, and the cookies we use are described in the Cookie policy.

14. Changes and governing law

We may change these Terms. The version you accepted when ordering applies to that order, and it is recorded on the order. Hungarian law governs these Terms; mandatory consumer protection rules of the country where you live are not affected.